Privacy Policy

Vertical Gardens Australia (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. Information We Collect

We may collect the following types of personal information when you interact with our website or services:

  • Name, email address, phone number and other contact details you provide through enquiry forms.
  • Information relating to your project or service request.
  • Payment and billing details (where relevant).
  • Website usage information collected automatically (e.g. IP address, browser type, cookies, analytics data).

 

2. How We Use Your Information

We collect and use personal information for purposes including:

  • Responding to your enquiries and providing our products and services.
  • Processing payments and issuing invoices.
  • Sending important updates about your order or project.
  • Improving our website and customer experience.
  • Marketing communications (only if you have consented or as otherwise permitted by law).

 

3. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose your information to:

  • Our employees, contractors and trusted service providers who assist in delivering our services.
  • Third-party providers such as payment processors, IT support or marketing platforms.
  • Legal or regulatory authorities when required by law.

 

4. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve functionality, monitor performance and understand user behaviour. You can disable cookies in your browser settings, though some features of our site may not work properly without them.

 

5. Data Security

We take reasonable measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no online transmission is completely secure, and we cannot guarantee absolute security.

 

6. Access & Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or out of date. To do so, please contact us using the details below.

 

7. International Data Transfers

Where we use third-party service providers located outside Australia (e.g. for hosting or email services), we take steps to ensure your personal information is protected in line with Australian privacy laws.

 

8. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way your information is handled, please contact us:
Vertical Gardens Australia
📍 Address: 11 Wilson Street, South Yarra VIC 3141
📧 Email: enquiries@verticalgardensaustralia.com.au
📞 Phone: 1300 164 850

 

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Last updated: September 2025