Shipping & Returns Policy

Shipping Information

We aim to dispatch all orders promptly and efficiently. Once your order has been processed, you will receive a confirmation email with tracking details.

Dispatch Times
Orders are generally dispatched within 7 business days from the date of purchase. During peak periods, dispatch may take slightly longer, and we appreciate your patience.

Delivery Partners
We use reliable courier services to ensure your products arrive safely. Delivery times may vary depending on your location and external courier delays.

Returns & Exchanges

We want you to love your Vertical Gardens Australia products. If you’re not completely satisfied, we offer returns and exchanges under the following conditions:

Change of Mind
If you change your mind, we accept returns within 30 days of receiving your order, provided the item is:

• Unused and in original condition
• In its original packaging
• Accompanied by proof of purchase

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Faulty or Damaged Items
If your item arrives damaged or is faulty, please contact us within 7 days of receipt with your order number and clear photos of the issue. We’ll arrange a replacement or refund where applicable, at no cost to you.

How to Return an Item

1. Email our team at admin@verticalgardensaustralia.com.au with your order number and reason for return.
2. Once approved, we will provide return instructions.
3. Package the item securely and send it back via a trackable shipping method.

Refunds
Refunds will be processed to your original payment method once the returned item is received and inspected. Please allow 5–10 business days for the refund to appear in your account.